Contact information

CHIKAZ CARE is a brand of CHK INDUSTRIAL AND MACHINERY CO. LTD.

We are here to help with your order, our products, returns or anything else.

Customer service hours: Monday to Friday, 10:00 AM to 4:00 PM, Colombia time. Closed on weekends and holidays. We reply within 1 to 2 business days. In other cities this is:

  • Mexico City: 9:00 AM to 3:00 PM
  • New York, Miami and Toronto: 10:00 AM to 4:00 PM in winter; 11:00 AM to 5:00 PM in summer
  • Los Angeles: 7:00 AM to 1:00 PM in winter; 8:00 AM to 2:00 PM in summer
  • London: 3:00 PM to 9:00 PM in winter; 4:00 PM to 10:00 PM in summer
  • Madrid, Paris and Berlin: 4:00 PM to 10:00 PM in winter; 5:00 PM to 11:00 PM in summer

When you write about an order, please include your order number.