Terms of service

Last updated: October 1, 2026

1. Who we are

The website chikazcare.com and the CHIKAZ CARE brand are operated by a company registered in the People's Republic of China ("CHIKAZ", "we", "us", "our"). You can contact us by WhatsApp at +57 310 740 2836 or by email at chikazcare@gmail.com.

These Terms of Service ("Terms") apply when you visit our website or buy from us. By using the website or placing an order, you accept these Terms together with our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the website.

2. Using our website

  • You must be of legal age in your country to place an order.
  • Please give accurate, complete information when you order.
  • Do not use the website for unlawful purposes, to send malicious code, to collect other people's data, or to interfere with its security or operation.

Our store runs on Shopify, which provides the online store platform.

3. Products and product information

  • We describe our products and show their colors as accurately as we can, but screens vary and results depend on each person. For Bubble Dye, the final color depends on your natural or current hair color, its condition and the shade you choose.
  • Read the label, the ingredients, the instructions and the warnings before using any product. For hair color, do the skin allergy test before each use, as explained in the instructions.
  • Our products are cosmetic and personal-care products. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, breastfeeding, have a medical condition or any doubt, ask a health professional before use.
  • Stock is limited. We may limit quantities per order or per customer.

4. Prices and payment

  • Prices are shown in your local currency where available. The total you pay, including any shipping cost, is shown at checkout before you confirm the order.
  • Quantity discounts and packs are applied automatically in the cart as described on the website. Discount codes cannot always be combined with other offers; the cart shows the final price before you pay.
  • We may change prices or offers at any time, but the price you confirmed at checkout is the price you pay for that order.
  • Payment processing: payments made on this website are processed on behalf of CHIKAZ by an affiliated company in the United States, which acts solely as a payment collection service provider. For this reason, your bank or card statement may show a name different from CHIKAZ CARE. If you do not recognize a charge, please contact us before contacting your bank so we can help you right away.

5. Orders

Your order is an offer to buy. The contract is formed when we confirm your order by email. We may decline or cancel an order (with a full refund) if a product is out of stock, if there was an obvious pricing error, or if the payment appears fraudulent. If we cancel, we will tell you using the contact details you gave us.

6. Shipping, returns and refunds

Delivery is explained in our Shipping Policy. Returns, cancellations and refunds are explained in our Refund Policy, which includes the 14-day right of withdrawal for customers in the European Economic Area and the United Kingdom.

Before buying, please check that the rules of your country allow you to import the product. We are not responsible for customs holds or seizures caused by local rules in the destination country.

7. Affiliate and partner programs

If you join a CHIKAZ affiliate, creator or reseller program, the specific conditions of that program also apply. Affiliate accounts are managed through our affiliate platform and must be approved by us.

8. Reviews and content you send us

If you post a review or send us photos, videos or comments, you confirm that they are honest, that they are yours and that they do not break anyone's rights. You allow us to show them on our website and social media, credited to you. We may remove content that is offensive, unlawful or unrelated to our products.

9. Intellectual property

The CHIKAZ name, logo, texts, photos and designs on this website belong to us or our licensors. You may not copy or use them for commercial purposes without our written permission.

10. Third-party links and services

Our website may link to services run by others, such as WhatsApp, social networks, payment providers and carriers. We are not responsible for their content or practices; their own terms apply.

11. Liability

We are responsible for supplying products that match their description and are fit for normal use. To the extent permitted by law, we are not liable for losses caused by using a product against its instructions or warnings, by events outside our reasonable control, or for indirect losses. Nothing in these Terms limits our liability where the law does not allow it, or the rights you have as a consumer under the law of the country where you live.

12. Governing law and disputes

These Terms are governed by the laws of the People's Republic of China. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in the courts of that country where the law allows it. If you have a problem, please contact us first at chikazcare@gmail.com; most issues can be solved quickly.

13. Changes to these Terms

We may update these Terms. The version published on this page when you place your order is the one that applies to that order.

14. Contact

WhatsApp: +57 310 740 2836
Email: chikazcare@gmail.com
Monday to Friday, 10:00 AM to 4:00 PM, Colombia time.