Refund policy

Last updated: October 1, 2026

CHIKAZ CARE is a brand of CHK INDUSTRIAL AND MACHINERY CO. LTD ("CHIKAZ", "we", "us"). Because our products are personal-care items, we follow strict hygiene rules for returns. Please read this policy before you buy.

1. Damaged, wrong or defective orders

If your order arrives damaged, incomplete, wrong or with a manufacturing defect, we will send a replacement or refund you at no cost to you.

Tell us within 48 hours of delivery by WhatsApp or email.
Send your order number, clear photos or a video of the product and the packaging, and a short description of the problem.
Please keep the product and its packaging until we have reviewed your case.

If we need the item back, we will send you the return instructions and cover the return shipping.

2. Changing your mind

For hygiene and safety reasons, we can only take back products that are unopened, unused and still sealed in their original packaging.

Customers in the European Economic Area (EU, Norway) and the United Kingdom: you have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason. This right does not apply to sealed products that have been unsealed after delivery for health-protection or hygiene reasons.
Customers in all other countries: contact us within 48 hours of delivery to request a return of unopened products.

To start a return, contact us before sending anything; returns sent without our confirmation cannot be processed. Once we confirm, please ship the product within 5 business days (14 days if you are in the EEA or the UK); if it is not sent in that time, the request is cancelled. When you return a product because you changed your mind, the return shipping cost is yours, and we recommend a tracked service.

3. Refunds

We refund to the original payment method within 5 to 10 business days of receiving and checking the returned product (or, for damaged, wrong or defective orders, of approving your claim).
For withdrawals from the EEA or the UK, we also refund the standard delivery cost. The extra paid for Priority Shipping is not refunded.
Your bank or card issuer may take a few extra days to show the refund.

4. Exchanges

If you chose the wrong shade, contact us within the time limits above. We can exchange unopened products, subject to stock. If the shade you want is out of stock, we will refund you instead.

5. Cancellations

You can cancel your order free of charge until it has been dispatched. Write to us as soon as possible after placing the order. Once an order has shipped, the return rules above apply.

6. When we cannot refund

Products that have been opened or used, unless they were damaged, wrong or defective.
Products damaged after delivery by incorrect storage or use.
Orders that could not be delivered because the address given at checkout was wrong or incomplete (see our Shipping Policy).

Nothing in this policy limits the rights you have under the consumer laws of your country.