Terms of service

OVERVIEW

This website is operated by Chikaz Care. Throughout the site, the terms “we”, “us”, and “our” refer to Chikaz Care. Chikaz Care offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms, conditions, and policies referenced herein or available via hyperlink.

📌 Important Notice:

  • Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

  • If you do not agree with all the terms and conditions outlined in this agreement, you must not access the website or use any services.

  • If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to our store shall also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page.

🔄 Modifications to Terms: We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for modifications. Your continued use of or access to the website following any updates constitutes acceptance of those changes.

🛒 E-commerce Platform: Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that: ✔️ You are at least the age of majority in your state or province of residence. ✔️ If you are under the age of majority, you have obtained legal parental or guardian consent to use this site. ✔️ You will not use our products for any illegal or unauthorized purpose. ✔️ In using the Service, you will not violate any local, national, or international laws (including copyright laws). ✔️ You must not transmit any viruses, worms, or any malicious code that could damage the website or its users.

🚨 Violation of these Terms may result in immediate termination of your access to our Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

By using our website, you acknowledge and agree that: 📌 Your content (excluding credit card information) may be transferred unencrypted and involve: (a) Transmissions over various networks. (b) Changes to conform and adapt to technical requirements of connecting networks or devices. 📌 Credit card information is always encrypted during transfer over networks.

🚫 You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, access to the Service, or any contact on the website without express written permission from us.

  • Use our website or products for fraudulent, misleading, or malicious activities.

📌 Headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information available on this site is not accurate, complete, or current.

  • The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for decision-making.

  • Any reliance on the material on this site is at your own risk.

📌 Changes to Website Content:

  • We reserve the right to modify the contents of this site at any time, but we are not obligated to update any information.

  • You agree that it is your responsibility to monitor changes to our site.

4. MODIFICATIONS TO THE SERVICE AND PRICES

  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to:
    ✔️ Modify or discontinue any part of the Service without prior notice.
    ✔️ Change product pricing or availability at our discretion.
    ✔️ Limit or cancel orders that, in our judgment, appear fraudulent, high-risk, or intended for resale.

🚨 CHIKAZ is not liable for any price modifications, suspensions, or discontinuation of services.

5. PRODUCTS OR SERVICES

  • Certain products or services may be available exclusively online through the website.
  • These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

🎨 Product Display & Accuracy:

  • We have made every effort to display as accurately as possible the colors and images of our products.
  • We cannot guarantee that your device’s screen accurately represents the actual product colors.

🚫 Right to Restrict Sales:

  • We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.
  • We reserve the right to limit quantities of any product or service we offer.

📌 We do not guarantee that the quality of any products, services, or information will meet your expectations, nor that any errors in the Service will be corrected.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

🚨 We may, at our sole discretion, limit or cancel orders that:

  • Appear to be placed by dealers, resellers, or distributors.
  • Use the same billing or shipping address for multiple high-volume purchases.
  • Are flagged as high-risk or fraudulent transactions.

📌 If we modify or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at the time of the order.

📋 Customer Responsibilities:
✔️ You agree to provide current, complete, and accurate purchase and account information for all transactions.
✔️ You must promptly update account details, including email, billing information, and credit card details, so we can process transactions smoothly.

📌 For more details, please review our Refund Policy

7. SHIPPING POLICY & CUSTOMER RESPONSIBILITY

🚀 We offer free standard shipping in all locations where CHIKAZ operates.

  • Standard orders are processed within 1 to 3 business days.
  • Priority shipping ensures dispatch within 24 business hours after placing the order.

📦 Estimated Delivery Times:
✔️ Delivery times range from 4 to 15 business days, depending on the destination.
✔️ Delays may occur due to customs, courier services, or external factors beyond our control.

📌 Address Accuracy:

  • Customers are responsible for providing an accurate and structured address.
  • CHIKAZ is not responsible for lost orders due to incorrect addresses.
  • If an order is returned due to an incorrect address, customers must cover reshipping costs.

📌 Reshipping Policy:

  • In case of address errors, we may coordinate a reshipment on a case-by-case basis, depending on the current status of the package.

🚨 No refunds will be issued for incorrect or incomplete addresses.

8. RETURN & REFUND POLICY

At CHIKAZ, we are committed to customer satisfaction while maintaining hygiene and product integrity.

🚨 Returns and refunds are only accepted under the following conditions:
✔️ The return request is made within 48 hours of receiving the product.
✔️ The product is unopened, unused, and in its original packaging.
✔️ The product was damaged during transit.
✔️ The product was incorrectly sent due to an error on our part.
✔️ The product is defective (e.g., damaged packaging affecting product integrity).

🚫 Returns are NOT accepted if:
❌ The product has been opened, used, or the packaging is altered.
❌ The return request is made after 48 hours of delivery.
❌ The customer changed their mind after receiving the product.
❌ The customer provided an incorrect shipping address and the package was lost.

📌 Refunds:

  • Refunds apply only to defective or damaged items.
  • No refunds will be issued for shipping costs or address errors made by the customer.
  • If a refund is approved, it will be processed within 5-10 business days via the original payment method.

📌 Return Process:
1️⃣ Contact CHIKAZ customer support at WhatsApp at +1 (681) 441 4836 within 48 hours of receiving the item.
2️⃣ Provide order details and photographic proof of damage or error.
3️⃣ If the return is approved, we will provide instructions for returning the product.

🚨 Customers are responsible for return shipping costs unless the product is defective or incorrect.

9. LIMITATION OF LIABILITY

CHIKAZ Care, its directors, employees, affiliates, and suppliers shall not be held liable for:
❌ Any direct, indirect, incidental, punitive, or consequential damages.
❌ Any allergic reactions, sensitivities, or unexpected effects from using our products.
❌ Any claims regarding unmet expectations of product performance.
❌ Any errors, delays, or losses caused by third-party shipping carriers.
❌ Any issues resulting from misuse, failure to follow instructions, or personal health conditions.

📌 Customer Responsibility:

  • Customers assume full responsibility for reading product descriptions, ingredients, and instructions before use.
  • CHIKAZ does not guarantee specific results, as every individual’s experience may vary.
  • By purchasing and using CHIKAZ products, customers release CHIKAZ from liability related to product use.

🚨 Medical Disclaimer:
✔️ CHIKAZ products are made with natural ingredients but are not intended to diagnose, treat, cure, or prevent any medical condition.
✔️ Customers should consult a healthcare professional before using any product, especially if pregnant, nursing, or with pre-existing conditions.

📌 CHIKAZ is not liable for any health issues that arise from product use. Customers use products at their own risk.

10. DISCLAIMER OF WARRANTIES

We do not guarantee, represent, or warrant that:
✔️ Your use of our service will be uninterrupted, timely, secure, or error-free.
✔️ The results obtained from the use of our products will be identical for every user.
✔️ Any defects in the service or product will be corrected immediately.

🚨 You expressly agree that your use of the service and products is at your sole risk.

  • The service and all products provided by CHIKAZ are offered "as is" and "as available" without any warranties, either express or implied.
  • This includes but is not limited to merchantability, fitness for a particular purpose, durability, and non-infringement.

📌 Customers acknowledge that:
✔️ Results may vary depending on individual health conditions, lifestyle, and proper usage of the product.
✔️ CHIKAZ is not responsible if a product does not meet a customer’s personal expectations.
✔️ CHIKAZ does not warrant the long-term effects of product use, as each individual's body chemistry is different.

🚨 We do not provide medical or professional advice. Customers should always consult a healthcare professional before using any product.

11. PROHIBITED USES

You are prohibited from using the site or its content for:
❌ Any unlawful purpose.
❌ Soliciting others to perform or participate in unlawful acts.
❌ Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
❌ Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
❌ Harassing, abusing, insulting, harming, defaming, slandering, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
❌ Submitting false or misleading information.
❌ Uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.
❌ Collecting or tracking the personal information of others.
❌ Spamming, phishing, pharming, pretexting, crawling, scraping, or data mining.
❌ Any obscene or immoral purpose.
❌ Interfering with or circumventing the security features of our website.

📌 We reserve the right to terminate your use of our services if any prohibited uses are violated.

12. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

✔️ If, at our request, you submit creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that CHIKAZ may, at any time, edit, copy, publish, distribute, translate, or use in any medium any comments that you forward to us.
✔️ We are not obligated to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

🚨 User Responsibility:

  • You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, or proprietary rights.
  • Your comments will not contain libelous, abusive, obscene, or illegal material, nor contain malware that could affect the operation of the website.
  • You may not use a false email address or pretend to be someone else to mislead CHIKAZ or third parties.

📌 We are not responsible for comments posted by users or third parties and reserve the right to remove inappropriate content.

13. THIRD-PARTY LINKS & SERVICES

Certain content, products, and services available via our website may include materials from third parties.

🔗 Third-party links on our site may direct you to external websites that are not affiliated with us.
✔️ CHIKAZ is not responsible for evaluating or warranting third-party content.
✔️ We assume no liability for third-party websites, materials, products, or services.
✔️ Purchases made from third-party providers are at your own risk, and you should carefully review their terms before engaging in any transaction.

🚨 We are not liable for any harm or damages related to third-party purchases, services, or website interactions.

📌 Complaints, claims, concerns, or questions regarding third-party products should be directed to the respective provider.

14. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to:
📦 Product descriptions
💰 Pricing
🚚 Shipping charges and transit times
🎁 Promotions and availability

✔️ We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice (including after you have submitted an order).
✔️ We do not undertake an obligation to update, amend, or clarify information in the Service, except as required by law.

🚨 No specific update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service has been modified or updated.

15. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

📌 To learn more, please review our Privacy Policy.

16. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CHIKAZ Care, its affiliates, partners, employees, and service providers from any claims, damages, or expenses (including attorney fees) arising from:

✔️ Your breach of these Terms of Service.
✔️ Your violation of any laws or third-party rights.
✔️ Your misuse of our website, services, or products.

📌 You are responsible for ensuring that your use of CHIKAZ products and services complies with all applicable laws.

🚨 CHIKAZ is not responsible for legal issues arising from misuse, illegal transactions, or regulatory violations committed by the customer.

17. SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered severed.

📌 The validity and enforceability of the remaining provisions shall not be affected.

18. TERMINATION OF TERMS

✔️ These Terms of Service remain in effect unless and until terminated by either party.
✔️ You may terminate these Terms of Service at any time by stopping the use of our website and services.

🚨 Termination by CHIKAZ:
We may terminate or suspend your access to our website and services if we suspect that you:
❌ Have violated any of these Terms of Service.
❌ Are involved in fraudulent, abusive, or illegal activities.
❌ Have failed to comply with our billing, shipping, or conduct policies.

📌 Upon termination, you remain liable for all outstanding payments and obligations incurred prior to termination.

19. GOVERNING LAW & DISPUTE RESOLUTION

1. Applicable Law

✔️ CHIKAZ Care is a business legally registered in Foshan, China, and all its operations, including product manufacturing, quality control, compliance testing, and shipping processes, are conducted within and governed by the laws and regulations of the People’s Republic of China.
✔️ All CHIKAZ products comply with the applicable regulatory standards of China, including manufacturing safety, hygiene, and quality control measures as required by Chinese authorities.

🚨 By purchasing from CHIKAZ, the customer acknowledges and agrees that these Terms of Service, as well as any disputes or claims arising from the use or purchase of our products, shall be governed and construed exclusively under the laws of China.

2. Jurisdiction & Legal Proceedings

✔️ All disputes, claims, or legal matters related to CHIKAZ shall be resolved exclusively in the courts of Foshan, Guangdong, China, and customers waive the right to initiate legal proceedings in any jurisdiction outside of China.
✔️ The customer expressly agrees that any litigation or dispute resolution regarding CHIKAZ, its services, or products must take place in Foshan, China, and be subject to Chinese legal processes.
✔️ Customers acknowledge that CHIKAZ is not subject to the laws, regulations, or consumer protection policies of any other country, including, but not limited to, the United States, Canada, European Union, United Kingdom, Australia, Colombia, Venezuela, or any other jurisdiction where CHIKAZ products are sold.
✔️ Any claims or disputes filed in jurisdictions outside of China shall be considered invalid and subject to immediate dismissal.

🚨 By making a purchase, the customer voluntarily waives the right to file a lawsuit, class action, or arbitration in any jurisdiction other than China.

3. Compliance & Customer Responsibility

✔️ CHIKAZ products are designed and manufactured in compliance with Chinese regulations. However, CHIKAZ does not guarantee that the products will meet the specific regulatory, labeling, or certification requirements of other countries.
✔️ It is the customer’s sole responsibility to verify whether the products comply with the regulations of their country before making a purchase.
✔️ CHIKAZ shall not be liable for any legal restrictions, customs regulations, import taxes, or prohibitions imposed by the customer’s country.

🚨 CHIKAZ is not responsible for product confiscation, customs holds, additional import duties, or any legal issues that arise due to local regulations in the destination country.

4. Alternative Dispute Resolution (ADR)

✔️ Before pursuing legal action, customers agree to attempt to resolve disputes informally by contacting CHIKAZ customer service at chikazcare@gmail.com
✔️ If a resolution cannot be reached, CHIKAZ may require disputes to be resolved through arbitration in Foshan, China, rather than litigation, in accordance with Chinese arbitration laws.

🚨 Customers agree that arbitration, if required, will take place in Foshan, China, and the decision of the arbitrator will be final and binding.

5. Limitation of Legal Action

✔️ Customers must initiate any claim or dispute within 6 months of the purchase date. After this period, all claims will be deemed waived and no longer valid.
✔️ CHIKAZ is not responsible for delays in legal proceedings due to international legal barriers, customs policies, or cross-border regulations.

📌 By using our website and purchasing our products, you fully agree to these terms and voluntarily submit to the jurisdiction of the courts of Foshan, China.

20. CHANGES TO TERMS OF SERVICE

✔️ You can review the most current version of our Terms of Service at any time on this page.
✔️ CHIKAZ reserves the right to modify, update, or replace any part of these Terms at its sole discretion.

🚨 Notice of Changes:
✔️ We will post updates to these Terms on our website, and it is your responsibility to check periodically for changes.
✔️ Your continued use of or access to the website following the posting of any changes constitutes acceptance of those modifications.

21. CONTACT INFORMATION

📱 WhatsApp: +1 (681) 441 4836

Customer Service Hours: Monday to Friday, 9:00 AM – 4:00 PM (ET).

📌 For any questions about these Terms of Service, please contact us through the provided channels.