Shipping policy

Last updated: October 1, 2026

CHIKAZ CARE is a brand of CHK INDUSTRIAL AND MACHINERY CO. LTD ("CHIKAZ", "we", "us").

1. Where we ship

We ship to the United States, Canada, Mexico and these European countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

2. Shipping options

Standard shipping: free on every order, with no minimum. Orders leave our warehouse within 3 business days after payment.
Priority shipping: orders leave our warehouse within 24 business hours. The price is shown at checkout before you pay.

Some orders, such as packs of 6 Detox Pearls, may arrive in more than one box.

3. Delivery times

Once dispatched, orders usually arrive in 4 to 15 business days, depending on the country. Customs checks, carrier delays, holidays and remote addresses can make delivery take longer. If your order has not arrived after 15 business days, contact us and we will help.

4. Tracking

When your order ships, we email you a tracking number. You can follow it on our order tracking page or on the carrier's website. Tracking can take a few days to show the first update.

5. Your shipping address

Please check your address carefully at checkout: street, house or apartment number, postal code, city and a phone number the carrier can call. If you notice a mistake, write to us right away; we can correct it until the order is dispatched.

If an order is returned to us because the address was wrong or incomplete, we can send it again once you pay the new shipping cost. We cannot refund orders lost because of an address error, parcels the customer does not collect from the carrier, or orders that the carrier shows as delivered to the address you gave.

6. Lost or damaged parcels

If your parcel arrives damaged, take photos before opening it if you can, and contact us within 48 hours of delivery. See our Refund Policy for what happens next.