Política de envío

At CHIKAZ, we are committed to providing a seamless and reliable shopping experience. That’s why we offer free shipping to all the countries we operate in, as well as a priority shipping option for those who need their orders faster.

Before completing your purchase, please read our shipping policy carefully to understand our processing times, delivery estimates, and conditions regarding incorrect addresses.

1. SHIPPING OPTIONS

📦 Free Shipping (Standard):

  • All orders include free shipping with no minimum purchase requirement.
  • Orders are dispatched within a maximum of 3 business days after payment confirmation.
  • Available for all countries where we operate.

⚡ Priority Shipping:

  • Orders are dispatched within 24 business hours for faster processing.
  • Ideal for those who want to receive their order as soon as possible.
  • Availability of this option may vary depending on the region.

📌 Note:
Dispatch time refers to when the package leaves our distribution center, not the total delivery time.

2. DELIVERY TIME

Delivery times vary depending on the destination and logistics of each country.

  • Minimum: 4 business days.
  • Maximum: 15 business days (in exceptional cases).

Factors that may affect delivery times:

  • Customs procedures and import controls in each country.
  • Logistics restrictions or delays from the shipping carrier.
  • High-demand shopping seasons, holidays, or unforeseen events (strikes, natural disasters, etc.).
  • Remote locations or hard-to-reach addresses.

If your order takes longer than expected, please contact our support team for assistance.

3. RESPONSIBILITY FOR SHIPPING ADDRESSES

To ensure successful delivery, customers must provide a clear, structured, and complete shipping address.

⚠️ Incorrect addresses may cause delays or even make delivery impossible.

CHIKAZ is not responsible for delays or lost packages in the following cases:
❌ Incorrect or incomplete addresses entered by the customer.
❌ Addresses without proper structure, missing house numbers, building names, or key delivery details.
❌ Hard-to-reach locations or vague addresses, such as rural areas with no reference points.

💡 Tips to avoid address-related issues:
✔️ Ensure the address includes street name, house/apartment number, correct postal code, and city.
✔️ Provide a valid contact number in case the shipping carrier needs to reach you.
✔️ If your delivery address has access restrictions (such as gated buildings), indicate who can receive the package.

4. RESHIPPING AND FAILED DELIVERY SOLUTIONS

If an order cannot be delivered due to address errors, we offer the following options:

🔄 1. Reshipping attempt: If the package is returned to our distribution center, we may coordinate a new shipment, subject to the following conditions:

  • Product availability in stock.
  • The package’s current location within the logistics network.
  • Any additional reshipping costs, which will be covered by the customer if the address error was their responsibility.

💰 2. No refunds for undeliverable orders:
We do not issue refunds in the following cases:

  • If the order was not delivered due to an incorrect or incomplete address.
  • If the package is in transit and has not been claimed by the customer.
  • If the order has been marked as "delivered" in the tracking system.

📌 If you experience delivery issues, we recommend contacting us as soon as possible so we can assess the best possible solution.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor the delivery progress.

🔍 Where can I track my order?
You can check your order status on our tracking page or on the shipping carrier's website.

⚠️ Please note that tracking updates may vary depending on the carrier's system.

6. CONTACT AND SUPPORT

If you have any questions about your shipment, need assistance with an address update, or have any other inquiries, you can reach our support team through:

📱 WhatsApp: +1 (681) 441 4836

📌 Customer Service Hours: Monday to Friday, 9:00 AM – 4:00 PM (ET).

We are here to assist you and ensure you have the best experience with CHIKAZ.

Shipping Policy Summary:

✅ Free shipping on all orders.
✅ Priority shipping option with dispatch within 24 business hours.
✅ Standard shipping dispatch within a maximum of 3 business days.
✅ Estimated delivery time between 4 to 15 business days, depending on location.
✅ Customers are responsible for providing a clear and structured shipping address.
✅ No refunds for incorrect addresses.
✅ Reshipping options available for undelivered orders, subject to evaluation and extra costs.
✅ Tracking number provided to monitor delivery progress.
✅ Dedicated customer support for shipping inquiries.

Thank you for choosing CHIKAZ! We’ll make sure your order arrives as soon as possible and in perfect condition. 💖