At CHIKAZ, we are committed to offering high-quality products and a smooth customer experience. Due to the intimate nature of our products, all returns and refunds are subject to strict hygiene and safety standards.
Please review the following conditions before requesting a return.
General Return Conditions
- Returns are accepted within 48 hours of delivery
- Products must be unused, unopened, and in their original packaging
- Returns cannot be accepted if the product has been opened, used, or altered
Important: If your package arrives damaged, please take clear photos before opening it to support your request.
Eligible Return Cases
Returns may be accepted in the following situations:
- Product damaged during shipping
- Incorrect item received
- Manufacturing defect or quality issue
Returns Not Accepted
Returns will not be accepted if:
- You change your mind after receiving the product
- The product has been opened, used, or the packaging has been altered
- The request is made more than 48 hours after delivery
- The issue resulted from improper handling or storage after delivery
How to Request a Return
To start a return, contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos or videos of the issue
- A brief description of the problem
Contact:
Return Process
- Contact our support team within 48 hours of delivery
- Share your order number, photos or videos, and a short explanation
- Our team will review your request and confirm whether it qualifies
- If approved, we will send return instructions
- Once the item is received and inspected, we will process a refund or exchange
Approved returns must be shipped within 5 business days.
Late shipments may result in cancellation of the request.
CHIKAZ reserves the right to refuse any return that does not meet the conditions above.
Refunds & Exchanges
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
- Shipping fees are non-refundable
- If available, exchanges may be offered at no additional cost
- If a replacement is unavailable, a refund may be issued instead
Refunds Will Not Be Issued If
- The return was not approved by CHIKAZ
- The returned item does not meet the return conditions
- The package was lost due to an incorrect address provided by the customer
Orders lost because an incorrect shipping address are not eligible for refund.
Order Cancellations
- Orders may only be canceled before dispatch
- Once an order has been processed and shipped, it cannot be canceled
If you need to modify or cancel your order, please contact us as soon as possible.
Return Shipping Costs
- If the return is due to damage, an incorrect item, or a manufacturing defect, CHIKAZ covers the return shipping cost
- If the return is due to customer error, the customer is responsible for return shipping costs
If you are responsible for return shipping, we recommend using a tracked shipping method. CHIKAZ is not responsible for lost return packages.
Contact & Support
- Email: chikazcare@gmail.com
- WhatsApp: +57 310 740 2836
- Instagram: @chikazcare
- Customer Service Hours: Monday to Friday, 9:00 AM – 4:00 PM (ET)
For full details, please review our complete Return & Refund Policy.
Thank you for trusting CHIKAZ.